A keynote on artificial intelligence for local authorities, government agencies and public services. Romain Rissoan offers a clear, responsible vision of what AI can deliver — from citizen services to internal efficiency — with a strong focus on ethics, data sovereignty and public trust.
Rising citizen expectations, tight budgets, the imperative of transparency and accountability: the public sector must deliver more, often with the same resources. Artificial intelligence can help significantly — by easing pressure on front-desk services, reducing the administrative burden on staff, and informing better decisions. But in this context it operates under a particular scrutiny: that of citizen trust, data sovereignty and public ethics, which leave no room for opacity or drift.
This AI keynote for the public sector presents practical, real-world use cases alongside the governance framework that must accompany them. Romain Rissoan, who has worked with public institutions including CISIRH (the French inter-ministerial HR IT centre), shows how AI improves citizen-facing services and internal efficiency while placing data sovereignty, GDPR compliance and transparency of public decision-making firmly at the centre.
The talk adapts to elected officials, senior civil servants and frontline staff alike. For decision-makers, it clarifies the key trade-offs and the trust framework required; for staff, it highlights practical uses that genuinely lighten daily workloads. The goal is a responsible, concrete vision: making AI a lever for a more efficient and citizen-centred public service — without ever compromising the values and obligations that define public action.
Use cases serving both citizens and public servants.
Conversational assistants inform and guide citizens around the clock, answer routine queries and simplify online procedures. Front-desk and telephone queues shrink, residents get immediate responses at any hour, and staff are freed to focus on the complex cases that genuinely require personal, human support. The result is a faster, more accessible service without adding headcount.
Generative AI drafts letters, summaries, meeting notes and briefings from a handful of inputs, and accelerates casework processing. Staff recover time currently absorbed by paperwork and spend it on their core missions and public-facing work — a significant gain in a sector where human resources are under constant pressure. Routine tasks that once took hours can be completed in minutes.
Across vast volumes of texts, procedures, council resolutions and archives, AI retrieves the right information in natural language within seconds. Staff stop losing time hunting for the correct guidance note or regulatory article, give more reliable answers and make far better use of the institutional knowledge accumulated over years within the organisation.
By drawing on territorial and service data, AI helps inform public policy: needs analysis, scenario simulation, synthesis of public consultations. Decision-makers gain a broader, faster view — better-informed choices become possible, while political judgement remains, as it must, entirely human. The tool informs; the elected representative decides.
Beyond specific use cases, embedding good AI habits across the workforce saves time throughout every department. By training staff and sharing best practices, the authority or agency builds a culture of responsible AI at scale — without relying on a handful of isolated experts to carry the entire initiative forward.
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